Privacy Policy • Effective Date: August 29, 2026

Eureka Concierge respects your privacy. This Privacy Policy explains what information we collect through EurekaConcierge.com, how we use it, and the choices available to you.

Information We Collect

We may collect information you voluntarily provide when you:

• Purchase or download a tour or other product.

• Begin the checkout process.

• Contact us or submit a request.

• Sign up to receive news, events, special offers, and promotions.

This information may include your name, email address, billing information, purchase history, and any other information you choose to provide.

When you use our website, certain technical information may also be collected automatically, including your IP address, browser type, device type, referring website, pages visited, and interactions with the website. This information may be collected through cookies and similar technologies.

Payment Information

Payments are processed through our payment-service provider. Your payment information is used only to complete or refund your transaction and meet applicable financial and record keeping requirements.

Eureka Concierge may receive limited transaction details, such as confirmation of payment, billing name, purchase amount, and the last digits of a payment card. We do not use payment information for marketing purposes.

How We Use Your Information

We may use the information we collect to:

• Process purchases and provide access to downloaded products.

• Send order confirmations, receipts, product-access information, and customer-service messages.

• Respond to questions or requests.

• Remember items placed in your shopping cart.

• Send reminders about an incomplete or abandoned purchase.

• Send news, events, promotions, and special offers when you choose to receive them.

• Improve our website, products, marketing, and customer experience.

• Prevent fraud, protect our website, and comply with legal obligations.

Signing up for promotional emails is optional and is not required to make a purchase.

Abandoned-Cart Communications

If you provide your email address during checkout but do not complete your purchase, we may use that address to remind you about items left in your cart or to help you complete your order.

You may unsubscribe from abandoned-cart and other promotional emails at any time by using the unsubscribe link included in the message.

News, Events, and Promotions

You may choose to receive emails featuring Eureka Springs news, local events, new tours, special offers, and promotions from Eureka Concierge.

You may unsubscribe at any time by selecting the unsubscribe link in any promotional email. Unsubscribing from promotional messages will not prevent us from sending necessary communications about an existing purchase, download, or customer-service request.

Cookies and Similar Technologies

EurekaConcierge.com and its service providers may use cookies and similar technologies to:

• Keep the website and shopping cart functioning properly.

• Remember your preferences.

• Understand how visitors use the website.

• Measure the effectiveness of our marketing.

• Support abandoned-cart reminders.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect the operation of the website, checkout, or other features.

How We Disclose Information

Eureka Concierge does not sell, rent, or trade your personal information. We do not give your information to other businesses for their own marketing purposes.

We may disclose information only when reasonably necessary to:

• Work with service providers that operate our website, process payments, deliver digital products, send emails, provide analytics, or support other business functions.

• Complete a transaction or provide a service you requested.

• Comply with applicable laws, court orders, or lawful government requests.

• Protect the rights, property, security, or safety of Eureka Concierge, our customers, or others.

• Complete a business transfer, such as a sale, merger, or reorganization, if one occurs.

Service providers are permitted to use personal information only as necessary to perform services for Eureka Concierge, subject to their agreements with us and their own legal obligations.

Data Retention

We retain personal information only for as long as reasonably necessary to complete purchases, provide customer service, maintain required business and tax records, conduct permitted marketing, resolve disputes, enforce agreements, and comply with legal obligations.

You may unsubscribe from marketing communications at any time.

Your Choices and Rights

You may contact us to:

• Ask what personal information we have about you.

• Request that inaccurate information be corrected.

• Request deletion of your information, subject to legal and recordkeeping requirements.

• Withdraw from promotional email communications.

• Ask questions about how your information is collected or used.

We may need to verify your identity before completing certain requests.

Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Children’s Privacy

EurekaConcierge.com is intended for a general audience and is not directed to children under 13 for use with a participating adult. We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

Links to Other Websites

Our tours and website may contain links to local businesses, attractions, social-media pages, reservation services, and other third-party websites. Eureka Concierge does not control those websites or their privacy practices. We encourage you to review the privacy policy of any third-party website you visit.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The revised policy will be posted on this page with a new effective date. Material changes will apply prospectively unless otherwise permitted by law.

Contact Us

If you have questions or requests concerning this Privacy Policy, please contact

Eureka Concierge
Email: hello@eurekaconcierge.com